Return & Exchange policy :

• Final Sale Items: Some items are marked as final sale and cannot be returned, exchanged, or refunded. These include custom orders, personalized or engraved items, resized items, and items bought on sale. 
• Eligibility for Returns: For items eligible for return, you may request a return within 14 days of delivery, provided that the items are unused, in their original condition, and include all original packaging, tags, and accessories. Returned items showing signs of wear, alteration, or damage will not be accepted and will be sent back to the customer at their expense.
• Return Authorization: To initiate a return, please contact our customer service team at return@seraphinejewel.com to obtain a Return Authorization. Returns without prior authorization will not be accepted. Customers are responsible for return shipping costs unless the item received was incorrect or defective.
• Return Shipping and Responsibility: Customers must carefully package and ship return items to ensure they arrive in good condition. We recommend using a trackable shipping service and purchase insurance. Should you choose not to purchase insurance, you will be held responsible for any damage incurred. Seraphine inc. cannot be held liable for returns without tracking or delivery confirmation verifying that the package was received at our store. Kindly package your returns in the original outer box or a sturdy alternative shipping box, using proper packing materials to ensure the items arrive at our store in good condition. 
• Inspection and Refund Processing: After receiving and inspecting the returned item, we will process a refund to the original payment method within 7 to 10 business days. Refunds may be delayed if additional verification is needed by your financial institution.
• Recycling Fees: Seraphine Inc. reserves the right to charge a recycling fee of 500$ for returned items valued at under $10,000 CAD. This fee will be deducted from the refund amount and is determined based on the type and condition of the returned item. Please note that items valued at over 10,000CAD is not refundable, but we will offer one free resizing service.

• Order Cancellation : If you wish to cancel or modify your order, please contact us immediately, as changes can only be made within 24 hours after the order has been processed. If you need to return an item for any reason, you may do so by following our return policy, and we will issue a refund for your purchase.

• Exchange : To exchange any egligible item, a restocking fee of 20% of the item’s value will be charged. The Buyer is responsible for all shipping costs associated with the exchange, and Seraphine is not liable for any shipping charges or related expenses.